How do I return or exchange an item?

Need to return an item for a refund or replacement? We've got you covered with our 90 Day Return & Exchange Guarantee!

💌 Visit our Return Portal to instantly process your return request & enter your information:

  1. Your 5-digit Order ID* number
  2. Email address used at the time of purchase

✔ For USA orders: You'll receive an email to download & print your pre-paid return shipping label.

✔ For International orders: Use the delivery service of your choice (USPS, UPS, DHL, etc.) to ship your package back to us. Email a copy of your shipping receipt to contact@arialattner.com and you will be reimbursed for your return shipping expenses once we receive your return.

Please address all return packages to:

ARIA LATTNER
13612 BULLICK HOLLOW RD.
AUSTIN, TX 78726-5005

* Your order ID # was sent automatically sent to your email address - OR - via SMS to your mobile phone at the time of purchase.


VISIT OUR RETURN PORTAL →


⚠ NOTE: Any items sent back to Aria Lattner for returns or exchanges must be in their original or resellable condition with tags and/or jewelry boxes included. Items must not be damaged or visibly altered. Items that do not meet these standards may not be eligible for returns or exchanges.


Please review the Shipping & Returns Policy for your specific country to verify your return eligibility:

USA Orders:

✔ FREE Returns within 30 days of delivery (we pay for shipping)
✔ 100% Store Credit Returns within 90 days of delivery (we pay for shipping)
✔ FREE Exchanges within 90 days of delivery

Canada Orders:

✔ FREE Returns within 30 days of delivery (we pay for shipping)
✔ 100% Store Credit Returns within 90 days of delivery (we pay for shipping)
✔ FREE Exchanges within 90 days of delivery

All Other International Orders:

✔ 100% Money-Back Returns within 30 days of delivery (you pay for shipping)
✔ 100% Store Credit Returns within 90 days of delivery (you pay for shipping)
✔ FREE exchanges within 90 days of delivery

Jun 9, 2021

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