We offer free returns & exchanges* for merchandise returned in brand new condition.
- Items must be unworn, unwashed, and unused with original tags still attached.
- For jewelry purchases, all original packaging (including boxes & pouches) must be returned.
- Items must be returned within 30 days of delivery to be eligible for refunds or exchanges.
Please note that any items sent back to Aria Lattner that do not meet our quality control standards may not be eligible for refunds or exchanges.
* At this time, we are unable to provide prepaid return labels for orders returned from outside of the United States. International customers are responsible for all shipping costs to and from our facility.
FOR USA ORDERS:
If the above guidelines have been met, please click here to initiate your return or exchange request. Once your information is confirmed, you will receive a prepaid shipping label to print at home & attach to your return package.
FOR INTERNATIONAL ORDERS:
Ship your item(s) back to our address below, using your own carrier. We recommend that you use a tracked service and keep your return tracking number for reference.
13612 BULLICK HOLLOW RD.
AUSTIN, TX 78726
International customers requesting an item exchange will be responsible for any additional shipping costs from our facility. Please include a note in your return package indicating the item you would like to receive in exchange.
FOR ALL RETURNS & EXCHANGES:
Please allow up to 15 business days for your return package to be quality-checked & processed once it arrives at our facility. Customers will be notified via email once their return has been processed and their refund or exchange request has been initiated.