Do I have to pay customs fees for my international order?

As you may be aware, international duty fees vary greatly across different countries & postal services around the world, and they often change according to updated laws (e.g. Brexit).

Unfortunately, because import tax rates depend entirely on the facility where your package is received and processed, we are unable to calculate nor charge you in advance for any import taxes ourselves.

All customs duties are 100% paid to your municipal government―in other words, we do NOT receive any profit from these fees.

Therefore, it's in our best interest to make sure all international customers are aware of any additional fees that may be imposed by your country's laws.

That's why we indicate in our Shipping & Returns Policy that "Customers are responsible for any customs charges or duties applied by their country's import laws."

We encourage all customers outside of the USA to look up their country's up-to-date international import tax rates before placing their order, as these can vary across different municipalities and may also change over time.

Did you change your mind? No problem!

If you decide you're unwilling to pay the required fees to release the package from customs, you may refuse delivery and your order will automatically be shipped back to our mailing address.

Once the package is returned to us, you may choose to either:

  • Receive a refund of the full balance of your original order
  • Request to mail your order different shipping address at no extra charge (recommended if you have access to an alternative USA or Canadian mailing address)
Mar 9, 2021


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